Privacy Policy

1. Introduction

ChatBotPro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our chatbot platform and website.

2. Information We Collect

Personal Information

We collect personally identifiable information such as your name, email address, and billing information when you create an account, subscribe to our service, or contact us.

Usage Data

We automatically collect certain information when you visit our website or use our service, including your IP address, browser type, operating system, referral URLs, and pages viewed.

Chat Data

We process and store the content you provide to train your chatbot, including URLs, text documents, and Q&A pairs. We also store chat conversations between your visitors and your chatbot for analytics and improvement purposes.

3. How We Use Your Information

• To provide, maintain, and improve our chatbot platform
• To process transactions and manage your subscription
• To send you technical notices, updates, security alerts, and support messages
• To respond to your comments, questions, and requests
• To monitor and analyze usage trends
• To detect, prevent, and address technical issues or fraud

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

• Service Providers: We engage trusted third parties to perform functions on our behalf (payment processing, hosting, analytics).
• Legal Requirements: We may disclose information if required to do so by law or in response to valid legal requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS 1.3) and at rest, regular security audits, and access controls. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You can request deletion of your data by contacting us. Chat data is retained for the duration of your subscription plus 30 days.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

8. Cookies

We use essential cookies for authentication and session management. We also use analytics cookies to understand how our platform is used. You can control cookie preferences through your browser settings.

9. Third-Party Services

Our platform integrates with third-party services including Stripe (payment processing), Supabase (database), and Vercel (hosting). These providers have their own privacy policies governing the use of your information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through a notice on our website.

11. Contact

If you have questions about this Privacy Policy, please contact us at privacy@chatbotpro.ai.